Refund and Cancellation Policy

Auvrenda Pro is a monthly subscription. You can cancel at any time and keep access until the end of the period you have already paid for. If you are unhappy with your first payment, contact us within 14 days and we will refund it.

Auvrenda has a free tier that does not require a payment method. It includes one full video analysis per day and three content generations per day. We recommend using the free tier first to confirm the product works for the platforms and content you post before subscribing.

• You can cancel at any time from Settings > Billing inside Auvrenda, which opens the Paddle billing portal.
• Cancelling stops future renewals. It does not end your current period immediately — you keep Pro access until the period you have paid for runs out, then move to the free tier.
• No cancellation fee applies, and you do not need to contact us first.

We offer a full refund on your first subscription payment if you request it within 14 days of that payment. You do not need to give a reason.

For later renewals, we will consider a refund where:

• You were charged after cancelling, or charged more than once for the same period.
• A technical fault on our side prevented you from using the service for a significant part of the billing period.
• You were charged for an account you did not authorise.

Outside those cases, renewals are generally non-refundable once the new period has started, because the service is available for use from that moment. We still read every request, so contact us if you think your situation is unfair.

Auvrenda uses a credit system rather than per-analysis charges. If an analysis fails — for example a video is private, deleted, or its metrics cannot be retrieved — the credit is returned to your balance automatically. You are not charged for work the service could not complete.

Email support@auvrenda.com from the address on your Auvrenda account, and include the date of the charge. You do not need an order number, though it helps if you have one from your Paddle receipt.

We aim to respond within two business days. Approved refunds are issued by Paddle to the original payment method and typically appear within five to ten business days, depending on your bank.

Paddle.com Market Ltd is the merchant of record for all Auvrenda purchases. Paddle handles payment processing, invoicing, and sales tax, and appears on your card or bank statement rather than Auvrenda. Refunds are issued through Paddle.

You can also request a refund directly from Paddle using the link in your purchase receipt, or through paddle.net.

Nothing in this policy limits any refund or cancellation right you have under the consumer law of the country you live in. Where that law gives you stronger rights than this policy, those rights apply.

Questions about billing, cancellations, or refunds: support@auvrenda.com. Related pages: Terms of Service and Privacy Policy.